Job: Client Services Specialist - Tampa, FL

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Jobing Description

Position Description:
Engages problem solving to ensure the match between customer's core needs and UMR, identifies negative service trends and escalates/communicates as appropriate.

Position Responsibilities:

• Provides support to implementation and renewal processes as necessary


• Assist assigned SAEs in the updating of internal databases, report requests, maintaining file records, reviewing and tracking customer documents, accepting and responding to calls when Strategic Account Executives are unavailable, and other issues as necessary


• Serves as information resource to customers, sales support, marketing, account management leadership and management regarding sales activity and ongoing operations


• Responds effectively to customer and broker needs or requests by providing information, service, or by referring customers to appropriate staff.


• Assists in training and mentoring new Client Services Consultants as needed


• Participates in benefit fairs or enrollment meetings as needed


• Participates in or represents account management in special projects


• Ability to develop and maintain positive working relationships both internally and externally


• Contributes to team effort by accomplishing related results as needed


• Interacts with customer, broker, and internal UMR contacts with minimal assistance

UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

Skills / Requirements

Requirements:

• HS Diploma or GED


• Bachelor's degree is recommended


• Proficient in Excel and PowerPoint


• 3+ years of sales and/or service experience within the insurance industry

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.