Job: Fraud Detection Rep II (USA) Job

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Jobing Description

Fraud Detection Rep II (USA)-710551

Description
Conducts investigations to detect and prevent identity theft by analyzing documentation received and conducting handwriting analysis. Contacts customers to verify identity and advise them of potentially fraudulent accounts that are open in their name. Sometimes speaks with banks and social security administration to clear fraudulent activity. Occasionally assists with inbound and outbound calls for early fraud detection in the event of high call volume. May be a Flexible Work Force Associate who is assigned to work groups based on business need.

Responsibilities:
- Verify customer identity
- Investigate account activity to identify fraud
- Take inbound phone calls
- Update account information
- Attend team meetings

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
- 1 year of experience in Fraud Investigation
- 1 year of experience in Customer Service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:CB2

Job: Call Center and Customer Service
Primary Location: United States-Florida-Tampa-Tampa-Renaissance Park III (42007)
Schedule: Full-time
Travel: No