Job: Assistant In-Store Branch Manager

The Assistant In-Store Branch Manager is acting manager about 40-50% of the time. At other times, the assistant in-store branch manager will supervise & coordinate the activities of workers engaged in receiving & paying out money as well as explains products & services

Sales Management & Administration

Communicates performance expectations to each staff member & monitors performance to plans

Coaches & encourages associates in the development of individual & team goals

Coaches sales & service team members to deliver exceptional consultative sales

Demonstrates performance of a sales leader

Offers training opportunities to each associate including operational, sales, training, & product knowledge

Ensures compliance with bank policies, procedures, & operational integrity; provides guidance & training to branch personnel on operating problems, exceptions, & adjustments

Supervises staff to ensure accuracy

Conducts periodic branch audits

Provides information/reports on activities of the branch

Provides facilities management

Possesses knowledge of bank’s human resource policies & administer policies on an equity basis

Acts as the liaison between associates & management

Provides management with feedback regarding changing customer needs

Schedules associates for in-store branch

Provides current, direct, complete, actionable, positive & corrective feedback to subordinates

Holds frequent development discussions

Encourages continuous development of associates

Sales:

The ability to recognize selling opportunities & effectively cross-sell bank products & services

Speak with customers to explain available products & services

Refers qualified customers to specialized sales forces

Follows up on sales opportunities/prospects/refers prospect to appropriate department when necessary

Reviews/evaluates applications for completeness & credit worthiness

Customizes credit product to customer needs & specific situations

Prospects proactively for new business through review of credit reports, new account applications, processing transactions, review of prize drawing slips etc

Participates in sales, service, & products training meetings

Introducing store customers to products & services through aisle selling, PA announcement etc

Ability to expand customer base through in-depth knowledge of retail services, products & selling techniques

Participates in cold call telephone sales

Identify needs of existing & potential customers through effective questioning & listening techniques

Apply technical/professional knowledge, interpersonal skills & sales methods to obtain customers commitment to ideas, services or products

Cultivate relationships with store associates to garner referrals of customers within & outside the facility

Initiate conversations with customers & prospects via the telephone

Initiate conversations with customers/prospects in the store aisles & in the strip center area

Possess knowledge of competitive products, practices & facilities in order to effectively sell bank products/services

Bank Operations:

Receives checks & cash for deposit, verifies amount & examines checks for endorsement & customer balances

Cashes checks & processes withdrawals; pays out money after verification of signatures & customer balances

Counts, checks and packages coins & currency

Enters customers’ transactions into computer to record transactions, & issues computer generated receipts

Places holds on accounts for uncollected funds

Balances cash drawer at the end of shift & compares totaled amounts with computer generated proof sheet; reports any discrepancies to the supervisor as necessary

Monitors cash supply & sells/buys as needed to stay within audit standards.

Check's nigh depository bags & records proper information on the financial institutions forms

Assists in the bank by mail process

Reports malfunctions of teller terminals & other equipment used at the teller station

Issues traveler's checks, money orders, and US Bonds

Ensures that the teller station is properly stocked with forms & supplies

Receives mortgage, consumer loan & other payments & insures the payments match the balance due; processes payments into computer

Assists with operations duties such as night drops, charge backs, reporting of money order & cashier's checks sales, morning balancing & vault balancing

Maintains audit & security standards

Adheres to Bank Operating Policies & Procedures

Completes loan & supporting collateral documents

Accepts and loads new account data & secures customer's signature on all appropriate forms

Accepts wire transfers of funds

Opens & closes retail location by following established security procedures

Knowledge, Skills & Abilities

Ability to acknowledge/prioritize multiple customer demands to provide maximum service level to bank customers

Develops effective telephone skills & satisfactorily handles all telephone inquires

Develops awareness & knowledge of general banking services & the economy

Ability to make independent decisions

Ability to treat others respectfully in business transactions

Learns to effectively say “no” in a courteous & concerned manner

Handles pressure from others with confidence & finesse, remains calm & poised even in emotional/volatile situations, treats other respectfully in business transactions

Enjoys & wants to deal with people/may even need to be with people

Have inquisitive minds that enable them to keep abreast of the competition, sound knowledge of business terms & relevant events letting them discuss a broad range of topics

Excellent command of vocabulary with enables them to establish successful relationships with customers

Willingness to take risks, work on incentive/commission

Able to shift conversations from social to business

Education & Experience

High School graduate or equivalent minimum

Basic math proficiency & aptitude

Demonstrated academic record of achievement

Demonstrated record of achievement in social and/or extracurricular & leadership skills

Post high school education and/or two years work experience preferred with one year being direct customer service experience

Two years retail experience preferred.