Job: IT Helpdesk and Network Technician

The Helpdesk Technician will work in a team of highly skilled IT professionals and provide day to day support to customers in an efficiently structured, fast paced environment. The technician responds to incoming trouble calls in a queue or ticketing system and troubleshoot customers problems using existing tools and resolve or escalate appropriately in a consistently accurate, efficient, professional, and friendly manner. Technician will manage workflow and user communication for assigned tickets based on current process throughout duration of ticket lifecycle with general supervision by senior system engineers and department head. Expected services will be mostly in the area of desktop, server and network troubleshooting but can also range from new system installation to server/network maintenance. Experience with Microsoft Server Operating Systems is a requirement, and Microsoft Exchange Server experience is preferred.

This position will also provide basic information systems management and technical services for multiple contract customers. Although services provided for each customer will vary, below outlines some of the anticipated responsibilities.

Depending on the nature of the customer and the project, position may be working independently or as member of an engineering team and support staff.

Majority of time is spent in office.

Reports to the Department Head

Two (2) Years Minimum Experience in Technology Industry

BS Degree Preferred

Tier 1 and 2 Helpdesk Experience a plus

Excellent Oral and Written Communication Skills

Microsoft Server 2003/2008

Microsoft Exchange Server 2003/2007

Microsoft Terminal Server - Recommended

Microsoft Operating Systems and Office Products

Data Networking Design and Hardware Experience

Hardware Troubleshooting/Repair Experience

Microsoft and/or other Industry Certifications a plus