Job: Inbound Customer Care Consultant

Inbound Customer Care Consultant

Responsible for responding to customer phone calls by listening empathetically to the customer, clarifying and assessing customer needs, and resolving billing and basic service issues in a prompt and effective manner utilizing multiple computer systems simultaneously.

Responsible for utilizing customer service skills to: effectively answer customer's question and identify needs and provide prompt resolution to inquires and problems. Develop strong rapport with caller early in the contact; Capture data and enter clearly and accurately; Express flexibility to troubleshoot problems and provide solutions.
Previous customer service experience required. Positive Attitude; Strong interpersonal and listening skills; Ability to use phone system, navigate multiple computer applications, data entry systems and other relevant applications. Ability to take all call types as assigned. Customer service oriented (demonstrated skills); Adaptive to change; Ability to multi-task.

A job at PRC is a job you'll love. You will not only be getting competitive pay and a flexible schedule but there are a number of benefits including medical, dental, vision and life insurance as well as 401K, pet insurance, child care and paid training. Join a proven leader in the customer care industry.
Come to where you can DISCOVER STABILITY AND ENJOY SUCCESS!




To apply for this position, please copy and paste the following link into your browser address bar:
http://prc.contacthr.com/14283302