Job: Member Service Advisor - Phone Center - Part-time

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Jobing Description

Seeking candidates with strong member service skills for a position with room for advancement! This person provides timely and courteous services to the membership, including general account questions and problem resolution; loan applications; completion of forms and data input related to account set up, and account maintenance; cross-sells appropriate products; maintains a working knowledge of all services, organizational policies and procedures and state and federal regulations; conducts transactions on member accounts accurately and in compliance with established policies, procedures and state and federal regulations; must participate in training annually, or as required for BSA and the Privacy Act; provides IRA, Certificate of Deposit, investment council, payroll deduction guidance to members; interviews and councils members regarding their borrowing needs; processes loans.

Skills / Requirements

This position requires education equivalent to a high school education with one to three years of similar or related experience and the ability to resolve problems that are somewhat complex requiring analysis of data and weighing the outcomes of decisions. Must be proficient with Windows-based PC; accuracy, attention to detail, and organizational skills required. Bilingual language skills are a plus!