Adecco Engineering & Technical

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Adecco - Enterprise Director

at Adecco Engineering & Technical

Posted: 7/18/2020
Job Reference #: 35296
Keywords: operations

Job Description

LocationUS-FL
Category
Adecco General Staffing

Overview

The Director Strategic Delivery is fully accountable for the strategic, long-term evolution of all Onsites and Hubsites business under his/her responsibility. The DSD manages the overall operations of all business activities; ensures that the Onsites and Hubsites achieve and exceed their targets through a high-efficiency delivery model in conjunction with a Great Place to Work; reviews current and past performance and activity to identify and replicate client service excellence.

Responsibilities

  • Accountable for the P&L and budget of the Onsites and Hubsites
  • Day-to-day line management/overall management of colleague performance, coaching and development of the Adecco Onsites and Hubsites teams ensuring that all service levels and performance metrics are met
  • Ensure operational relationships with the client at all levels are managed and maintained by the Onsite and Hubsite teams
  • Governance and management of all ongoing processes to ensure adherence to, and communication of, existing and new colleague policies across the teams
  • Ensure operational and contractual compliance measures are met for all customers
  • Accountable for creating a great place to work and improving colleague engagement year on year
  • Prepare and present a quarterly business review to the VP Onsite and RVP
  • Contribute to the commercial development of strategic prospects and accounts (acquisition, migration, market share, cross sell services)
  • Develop a strategy for growing accounts and increasing the penetration ratio
  • Monitor client & associate satisfaction survey results, develop and execute action plans in order to maintain high levels of customer satisfaction
  • Escalation point for Clients, Procurement, Operations and HR Managers to discuss issues or requests involving the Talents or candidates placed
  • Prepare and present a monthly/quarterly business review to the client
  • Create & implement new strategies to attract talent and reduce attrition levels through continued review of client & candidate satisfaction reviews, face to face communication and forums
  • Anticipate and understand the local talent market and put in place a workforce planning strategy to ensure a continuing pipeline of quality talent is available
  • Anticipate the client’s needs based on historical and current business activity and knowledge of the client’s markets
  • Create and maintain mechanisms/ forums to seek and act upon candidate feedback for continuous improvement
  • Review training needs analysis to meet the client’s needs. Review on a regular basis with the training department to provide the necessary training programs
  • Manage productivity metrics, improve efficiencies in business operations, maintain a healthy cost to serve
  • Ensure that all tasks are completed to the agreed client requirements and in line with agreed SLA targets. Seek and implement improvements of efficiencies, productivity and quality of service.
  • Ensure all employment legislation processes and policies are being followed correctly and advice is taken onboard, acting as the guardian of all process documentation and policies
  • Proactively review and monitor processes/procedures and implement improvements where possible. Engage with the Onsite Warrior Community when appropriate to identify and implement an improvement plan
  • Lead PERFORM Onsite and actively support and promote Lean methodology
  • Bi-annually assess current processes against the ROADBOOK and identify and implement action plans accordingly

Qualifications

Bachelor’s degree in related field or equivalent experience plus a minimum of five years of management experience strongly preferred

Must have a proven track record measured by customer service levels and satisfaction, increased responsibilities, and working relationships with colleagues and management.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

  • Ability to develop and implement policies, procedures, goals and objectives.
  • Ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others & motivate them to transfer vision into action.
  • Must be able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.
  • Ability to interact and communicate with all levels of staff and management is required.
  • Excellent organizational, multi-tasking, communication and customer service skills.
  • Proficient in MS Office (Word, Excel & PowerPoint) are required.
  • Process & KPI oriented
  • Excellent MS Office and Database skills
  • Capable of handling multiple tasks, problem resolution, and prioritizati
  • Demonstrated ability to build and maintain strong client relationships and networks.
  • In-depth knowledge of current recruiting practices abiding by federal and state laws and Company policies.
  • Must have the ability to learn new software and navigate the internet with
  • High energy & results-driven, solution oriented attitude

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records