By Light Professional IT Services, Inc

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Deskside Support Specialist (COCOM)

at By Light Professional IT Services, Inc

Posted: 7/14/2020
Job Reference #: 5513

Job Description

Job LocationsUS-FL-Doral
Posted Date2 months ago(6/24/2020 5:24 PM)
ID
2020-5513
# of Openings
1
Category
Information Technology
Clearance
Tier 5 - Top Secret/ADP I

Overview

By Light is seeking a Deskside Support Specialist to join our team supporting the Defense Intelligence Agency in Doral, FL. The ideal candidate will be the principal owner of the service request/incident while providing excellent customer service.

Responsibilities

  • Provide desk-side end-user support and service request support.
  • Support will require in-depth knowledge of PC hardware, desktop operating systems options and settings, network printer/scanner/fax support, VPN/Wireless support and network functionality.
  • In instances where a call cannot be resolved, appropriate escalation processes must be followed.

Required Experience/Qualifications

  • Bachelor's degree plus 2-4 years of related experience; Master's degree plus 0-2 experience; or High School Diploma plus 8-10 years of experience
  • Intermediate knowledge of end-user applications
  • Experience with Remedy or a similiar ticketing system

Preferred Experience/Qualifications

  • DoD 8570 IAT Level II certification preferred

Special Requirements/Security Clearance

  • Top Secret Clearance required