By Light Professional IT Services, Inc
Receive alerts when this company posts new jobs.
Deskside Support Specialist (COCOM)
at By Light Professional IT Services, Inc
- # of Openings
- Information Technology
- Tier 5 - Top Secret/ADP I
By Light is seeking a Deskside Support Specialist to join our team supporting the Defense Intelligence Agency in Doral, FL. The ideal candidate will be the principal owner of the service request/incident while providing excellent customer service.
- Provide desk-side end-user support and service request support.
- Support will require in-depth knowledge of PC hardware, desktop operating systems options and settings, network printer/scanner/fax support, VPN/Wireless support and network functionality.
- In instances where a call cannot be resolved, appropriate escalation processes must be followed.
- Bachelor's degree plus 2-4 years of related experience; Master's degree plus 0-2 experience; or High School Diploma plus 8-10 years of experience
- Intermediate knowledge of end-user applications
- Experience with Remedy or a similiar ticketing system
- DoD 8570 IAT Level II certification preferred
Special Requirements/Security Clearance
- Top Secret Clearance required