CHEP

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AskHR Representative - HR Shared Services

at CHEP

Posted: 9/24/2019
Job Reference #: 20908
Keywords:

Job Description

Job ID #:

Location:

US_FL_Orlando

Position Type:

Regular Full-Time

Education Required:

Bachelors Degree

Experience Required:

1 - 3 Years

Relocation Provided:

No Relocation Offered

Job Category:

Human Resources / Recruiting

Brand:

Brambles

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit
www.brambles.com
Brambles and CHEP provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organization with a pioneering, circular business model. You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future. For more on how Brambles growth companies can accelerate your career, visit
https://careers.brambles.com/

Position Description

Position Purpose

The AskHR Representative will provide benefit, compensation, payroll, and related HR process information and guidance to employees, managers, and HRBPs. Support includes first contact case resolution utilizing the HR Knowledgebase and general understanding of HR policies/programs.

Major/Key Accountabilities

Perform intake of HR inquiries via case management, telephone, or email. Assess inquiries or reported issues to determine best method of resolution.

Triage call based upon inquiry to determine level of urgency and specific issue.
Demonstrate broad HR/Payroll knowledge, as pertains to the various companies, providing employees with relevant information, policy explanation and navigation support.
Utilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.
Provide high touch employee service that meets expected service levels and business performance goals.
Coach callers in the use of self-service.
Support the integrity of employee records and Workday data.
Perform transactional work and data entry as required, while maintaining data and system integrity
Document inquiries within the case management tool. Transfers case to next tier or direct caller to third party vendor if appropriate.
Provide follow up communication to employees to ensure satisfaction and case resolution.
Properly document employee contact information and employee notes regarding interaction.
Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
Identify and report any call trends or product trends to the AskHR Manager.
Provide feedback on employee issues and the knowledgebase so that management can address and improve tools
Participate in scheduled and ad hoc training in order to improve policy and process acumen.
Support mass mail initiatives, open enrollment and special projects, as assigned

Qualifications

Bachelor’s degree in Human Resources or Associates Degree with 2 years’ experience in a Human Resources related area

Experience

Minimum of 1 year experience in the administration and explanation of HR policies/ procedures

Strong Microsoft skills
Experience with end user employee support or other call center experience desired
Minimum of 1 years’ HRIS experience, preferably Workday desired

Skills and Knowledge

Demonstrated experience interacting with employees at all levels and providing excellent employee service

Strong analytical and problem solving skills
Strong attention to detail, organizational and follow through skills
Strong communication skills
Ability to handle and manage multiple assignments and projects while effectively balancing schedules and ad hoc requests
Knowledge of general HR policies/programs and the ability to communicate such in a concise way to employees.
Excellent telephone manner with clear, concise and professional communication skills

Languages

Essential
English
Desirable
Spanish

We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day. Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world. We look forward to helping you become one of them.
HTTPS://careers.brambles.com/

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

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