Crescent Hotels & Resorts

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Server

at Crescent Hotels & Resorts

Posted: 6/19/2019
Job Status: Full Time
Job Reference #: *C05EC46A054CCB94
Keywords: hotel, hospitality

Job Description

Requisition Number
19-0505

Post Date
3/28/2019

Title
Server

Type of Employment
Full Time

Department
Restaurant/Bar/Lounge

Location
DoubleTree Orlando SeaWorld

City
Orlando

State
FL

Country
United States

Description
Primary function is to serve food and beverage to customers while providing courteous, professional, efficient service and ensuring customer satisfaction
• Greet and welcome guests warmly at the tables, suggest specials and particular menus items within two minutes of guest’s seating
• Check restaurant for proper set up upon arrival
• Do all necessary set-up sidework as per sidework schedule
• Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way. Know the Use Records
• Use suggestive selling techniques
• Check Micros machines to make sure they are set to the proper menu
• Keep all tables and chairs clean and presentable at all times
• Complete knowledge of service standards for beer, liquor and wine
• Follow procedures in taking guest’s order
• Check food before serving it to guest to ascertain that appearance, temperature and portions are correct
• Check back with the guests periodically to ensure satisfaction
• Report any problems that may occur with service or a guest complaint to management
• Have complete knowledge of daily hotel events and hours of operation
• Present guest checks and collect all monies for full payment of check
• Maintain good telephone techniques
• Have complete knowledge of micros system. No voids or deletes without management’s written approval
• Accurately and efficiently fill out reports, vouchers, forms, etc, to document daily transactions and provide accounting with necessary shift information
• Maintain a clean and appealing facility in compliance with health code and safety standards
• Prepare for the next shift by restocking adequate items in each shelf
• Assist Dining Room Attendant/Bus Help with set up and clearing of tables when necessary
• Declare tips according to IRS standards
• Be familiar with hotel facilities and their location and hours of operation or where direct guest to find this information. Know directions to get to hotel
• Provide positive, professional guest contact. Answer guest’s questions and solve guest’s problems and complaints promptly. Make guest feel welcomed
• Assure that sufficient supplies of necessary service are available to maintain adequate stock ( coffee cups , lids , napkins , sugar , silverware , etc )
• Ensure that proper communications take place between kitchen personnel, management and servers



Requirements
• Food Safety Handling Certification and TIPS Certification preferred
• Experience with MICROS system preferred
• Must be flexible enough to work any shifts including evenings, weekends and holidays
• Minimum of 3 years restaurant server experience required in a hospitality setting