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Patient Care Specialist II

at CVS Health

Posted: 2/14/2019
Job Reference #: 905251BR
Keywords: pharmacy

Job Description

Job Title :
Patient Care Specialist II
Job ID :
905251BR
Location :
FL - Orlando
Street Address :
6251 Chancellor Drive
Category :
Call Center|Customer Service|Advanced Care Scripts
Description :
Job Description
As a Patient Care Specialist II, you will schedule patient’s deliveries and address all patient needs in one phone call resolution. Furthermore, you will assist patients on Specialty prescription medications understand their benefits and financial responsibilities through superior customer service, while guaranteeing compliance with regulatory requirements. Some other critical components of this role include arrange for funding programs, complete and initiate prior authorizations, enroll patients in Free Drug Programs, ensure follow-ups are initiated so patient’s therapy is not disrupted, and process primary and secondary insurance claims. Also you will serve as subject matter experts as needed and you will ensure the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures.

Shift: Monday - Friday, 11:00 am - 8:00 pm

Advanced Care Scripts (ACS), a CVS Health Company, manages and dispenses specialty medications and products nationwide. Our comprehensive patient care model provides compliance and adherence support and cost-effective solutions for all classes of specialty medications.

Required Qualifications
- High School Diploma or equivalent
- At least one year experience in customer service, customer care or related field
- Six months or more of experience working in either Microsoft Excel, Outlook, or Word
- Six or more months experience working with co-pay assistance programs or prior authorizations

Preferred Qualifications
- Healthcare Insurance knowledge
- Call center experience
- CPR+ experience
- Pharmacy experience

Education
- High School Diploma or equivalent

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!