CVS Health

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Specialty Customer Service, Manager

at CVS Health

Posted: 10/15/2018
Job Reference #: 866372BR
Categories: Customer Service

Job Description

Job Title :
Specialty Customer Service, Manager
Job ID :
Location :
FL - Orlando
Street Address :
Category :
Description :
Job Description
CVS Health has an exciting opportunity to join our growing Specialty Mail Order Pharmacy in Orlando, FL.

As the Manager, Customer Service - Specialty Pharmacy you will be responsible for overall operations of the pharmacy which includes the management of the administrative, financial, and operational aspects of the Specialty Pharmacy. Must have superb management and business process skills to direct the management team for client services and pharmacy business functions with respect to clinical, customer services and pharmacy operations.

Duties and responsibilities:

Accountable for service performance, customer satisfaction and financial performance, with a proven track record of successful outcomes with responding to inquiries or complaints from customers, regulatory agencies, and/or members. Collaboration with other functional areas to support sales, operational and financial objectives of the Specialty Pharmacy services group as it relates to day-to-day pharmacy operations; must have a track record of effective high-level communication to team sand customers - both internal and external.
- Provides effective leadership and direction to all direct reports while managing and fostering a dynamic and progressive work environment characterized by high integrity, commitment to excellence and respect.
- Oversees all distribution and dispensing activity for the pharmacy.
- Participates in performance improvement program by evaluating data, providing input, serving on task forces and allocating appropriate resources for improvement.
- Serves as primary liaison between Orlando Specialty Pharmacy and other Specialty Pharmacies in the network, coordinating problem resolution, staffing/support and other concerns as needed.

Required Qualifications
3+ years of progressive management experience, overseeing different positions and levels within the operation

5+ years of progressive operations' experience

5+ years of managing large teams including both supervisors and indirect reports


Preferred Qualifications
Healthcare and/or Pharmacy experience a plus

Excellent communication, organizational, and interpersonal skills ability to interact with all levels of personnel, patients and physicians

Bachelors Degree in a related field or equivalent experience.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!