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|Department:||093 - FIS (Family Intervention Services)|
JOB SUMMARY: The case manager functions as an advocate and support person to those individuals assigned to Family Intervention Services case management. This employee links them to appropriate services and monitors the progress or lack of progress by the individual. The Case Manager works closely with the individual, the individual’s family, LifeStream staff, and other community organizations to meet those needs and to allow the individual to live as independently as possible within the community.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Convenes/attends staffing as necessary for assessing and coordinating services for clients.
- Completes required agency, funding, legal, statistical and fiscal documentation in an accurate and timely manner.
- The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
- The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
- Willingness to abide by the company’s published rules and regulations
- Works in collaboration with Community Based Care and Family Safety providers to improve the identification of substance abuse treatment needs and successful substance abuse treatment for family safety cases
- Direct care services include assessment interventions and case management
- Ongoing communication with Family Safety workers is required
- Services provided within the community and the Family Intervention Services team members must be flexible to meet with individuals at various times.
- This group of activities are aimed at family stabilization for families having the attention of children’s protective services due to the involvement of the parents in substance abuse or the presence of mental illness which poses a challenge to ability of parent. The employee will assume program responsibilities as designated by the Program Director.
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
- Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
- Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
- Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
- Age Specific: Assessment, Interpretation, Intervention, Knowledge, Developmental Stages, Enhancement of Family Involvement
- Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
- Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
- Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety
- Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Management, Psychosocial Interventions, Treatment/Service Planning.
- Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
- Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Cultivates Innovation: Creating new and better ways for the organization to be successful.
- Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
- Drives Results: Consistently achieving results, even under tough circumstances.
KNOWLEDGE AND JOB SKILLS: Must have working knowledge of family dependency systems including protective investigations, dependency court and care management. S/he must also be familiar with the physical, social and emotional characteristics associated with the substance abuse disease concept, with co-occurring (MH) disorders, and with trauma-informed care concepts. Ability to make clinical and administrative decisions. Ability to develop and maintain community network of resources. Good clinical skills with the ability to make clinical decisions about the individual’s stability are basic. Crisis intervention skills are vital. Time management skills are fundamental. Good verbal and written communication skills are vital to this position. Good handwriting and documentation skills are essential. Professional telephone skills are essential. Computer knowledge is vital to the satisfactory performance of this position.
PERSONAL QUALITIES: Must be assertive and have a tenacious work ethic. Must be honest, dependable, well organized, detail oriented, and self-directed. Must demonstrate a calm, friendly approach toward consumers and their families, as well as staff. Demonstrates leadership and is able to encourage and influence others in a positive, motivational enhancing, proactive manner. It is important for a person in this position to enjoy working with difficult clients and act as a role model whenever possible. Able and willing, to work flexible hours. Regular driving between appointments and a clean driving history and valid driver’s license is an essential function of the position.
JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.
EDUCATION & EXPERIENCE:
- Education: Bachelor’s Degree with major course work in the human services field. Certification as a Recovery Coach required within the first six months of hire.
- Experience: Two years experience in the social services field. If in personal recovery, two (2) years of successive recovery required.
TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.