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Children's Case Manager
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Children's Case Manager
|Department:||026 - Children's Case Management|
JOB SUMMARY: The children’s targeted case manager functions as an advocate and support person to those individuals assigned to children’s targeted case management. This employee links them to appropriate services and monitors the progress or lack of progress by the individual.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Conducts an assessment of the individuals living situation every six (6) months and more often when there are significant changes in the individuals' situation
- Based on the assessment, develops a service plan at a minimum of every six (6) months and more often when there are significant changes in the individuals situation
- Schedules at least monthly face-to-face contact with each individual served, preferably in their natural living environment
- Also, with the individuals permission, involves significant others in the individuals treatment
- Convenes/attends staffing as necessary for assessing and coordinating services for individuals
- Coordinates the discharge of case managed individuals from the Center’s Psychiatric Hospital or other inpatient or residential settings
- Assists the individuals’ family when possible to improve the individuals home environment
- Communicate and liaison with the individual, family and service providers
- Completes required Center, DCF, legal, statistical and fiscal documentation in an accurate and timely manner
- Must be able to document accurately and remain current with all documentation
- Attends clinical supervision with clinical supervisor on a regular basis
- Advocates in the individuals best interest
- Assesses needs and develops a plan to meet those needs
- Monitors and evaluates service provision and individuals’ progress
- The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
- The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
- Willingness to abide by the company’s published rules and regulations
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
- Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
- Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
- Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
- Age Specific: Assessment, Interpretation, Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
- Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
- Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
- Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety
- Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions, Treatment/Service Planning
- Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
- Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Cultivates Innovation: Creating new and better ways for the organization to be successful.
- Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
- Drives Results: Consistently achieving results, even under tough circumstances.
KNOWLEDGE AND JOB SKILLS: Good clinical skills with the ability to make clinical decisions about the client’s stability is basic. Must possess good problem-solving, advocacy, resource development, time management, and organizational skills. Knowledge of medications and ability to monitor clients’ self-administration of medications is important. Crisis intervention skills are vital. Must have knowledge of life saving techniques including CPR certification and first aid. Good verbal and written communication skills are vital to this position. Good handwriting and documentation skills are essential. Basic computer skills are required. Professional telephone skills are essential. Is able and willing, to work flexible hours. Must have reliable transportation and be willing to drive own vehicle as part of job duties.
PERSONAL QUALITIES: Patience and high tolerance for frustration is essential. Initiative, dependability and accuracy are important. The ability to analyze situations and mange them in a proactive manner is helpful. Must be able to work with a minimum of direct supervision.
SPECIAL FACTORS: It is important for a person in this position to enjoy working with difficult children and act as a role model whenever possible. Must be able to meet deadlines.
JUDGMENT/DECISION MAKING: Sound clinical judgment as demonstrated by the ability to make on the spot decisions based on the individuals current status, past functioning level and potential strengths and weaknesses is essential to job performance. The ability to determine appropriate resources to meet the need of the individual is vital.
EDUCATION & EXPERIENCE:
- Education & Experience: Has a bachelor’s degree from an accredited university or college, with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education or a related human services field and has a minimum of one year of full time or equivalent experience working with children with serious emotional disturbance;
- Has a bachelor’s degree from an accredited university or college and three years of full time or equivalent experience working with children with serious emotional disturbance;
- Has or obtains Florida Board Certification for Children Targeted Case Management within the first three months of hire.
TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.