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|Department:||089 - Eckerd FCM|
JOB SUMMARY: The Court Liaison functions as a professional support person to directors, supervisors and direct services personnel of the Family Care and Adoption Care Management Team. The Court Liaison assumes the lead role in facilitating essential interactions between the Family Care and Adoption Care Management program and court-related personnel of the child welfare system, including the judiciary, attorneys, guardians-ad-litem and protective investigators. Further, the Court Liaison assumes the lead role in assuring that appropriate court documents are submitted for judicial review in a timely manner per established procedure.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Tracks submission of all court documentation
- Advocates in the client’s best interest
- Assesses needs and develops a plan to meet those needs
- Maintains harmonious relations with all court-related and Family Care and Adoption Management personnel
- Reports to direct supervisor trends and developments related to the courts
- Attends meetings as assigned by direct supervisor
- Completes required documentation in an accurate and timely manner
- Tracks and monitors deadlines for submission of Children’s Legal Services (CLS) documents and provides sufficient advance written notification to direct services personnel of upcoming due dates.
- Reviews prepared CLS documents when warranted prior to submission to assure accuracy, relevancy and comprehensiveness and returns documents to Family Care Managers for modification as necessary.
- Prepares court documents for CLS submission in the absence of assigned Family Care Managers as necessary.
- Tracks court dates and provides sufficient advance written notification to applicable Family Care Managers of child welfare court proceedings to ensure attendance and participation.
- Attends all child welfare court proceedings within Lake County jurisdiction.
- Tracks Family Care and Adoption Care Managers attendance in child welfare court proceedings and reports failures to attend to supervisor in a timely manner.
- Attends child welfare proceedings as replacement for assigned Family Care and Adoption Care Managers who are unable to attend as needed.
- Provides training, consultation and advisement to Family Care and Adoption Care Managers in the proper preparation of all court documents (i.e., predisposition summaries, judicial reviews, status reviews, etc.).
- Collaborates with the Quality Assurance Supervisor in identifying Family Care and Adoption Care Manager training needs and in preparing and delivering training.
- Participates with Family Care and Adoption Care Managers in consultations with CLS attorneys as necessary.
- Tracks and monitors court proceedings relative to foster children receiving Independent Living Program (ILP) services and provides written notification to assigned personnel.
- Facilitates timely submission of ILP referrals with Family Care Managers and schedules ILP cases for review.
- Functions as liaison with Lake and Sumter County court-related personnel, including the General Magistrate, CLS attorneys, guardians-ad-litem, juvenile judiciary and child protective investigators at the direction of supervisor.
- Tracks and monitors ICPC and OCS cases scheduled for judicial review and provides advance written notification to assigned Family Care Managers when potential impact has been identified on a judicial case.
- Consults with Family Care and Adoption Care Managers in the formulation and modification of case plans as needed.
- The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
- The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
- Willingness to abide by the company’s published rules and regulations
- Provides guidance and support to the Assistant Directors and Supervisors to facilitate timely, efficient and comprehensive execution of all duties assigned to that employee.
- Maintains databases for all functions noted above, generates reports and identifies trends for director supervisor’s attention.
- Attends meetings as assigned by direct supervisor, including (but not necessarily limited to) Case Transfer (CTS) staffing, Human Trafficking, Missing Children, arraignments, judicial reviews and status reviews.
- Receives notice of Court Motions on cases to be re-opened; follows up with purpose and needs required for re-open, facilitates home visits and home studies during the initial re-opening stages (for Lake County only)
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
- Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
- Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
- Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
- Age Specific: Assessment, Interpretation, Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
- Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
- Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
- Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety
- Performance Specific: Assessment, Customer Focus, Empowerment/Advocacy, Case Planning
- Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
- Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Cultivates Innovation: Creating new and better ways for the organization to be successful.
- Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
- Drives Results: Consistently achieving results, even under tough circumstances.
KN0WLEDGE AND SKILLS: Must possess comprehensive knowledge of the Lake and Sumter County court system. Must possess sound diplomacy skills in negotiating with court-involved personnel. Must possess solid analytical skills in assessing client needs and implementing and monitoring services. Must possess good problem-solving, advocacy, resource development, time management, and organizational skills. Must possess comprehensive knowledge of community resources and services. Must possess exemplary verbal and written communication skills, as well as accurate and concise documentation skills.
PERSONAL QUALITIES: Patience and high tolerance for frustration is essential. Initiative, dependability and accuracy are important. The ability to analyze situations and manage them in a proactive manner is helpful. Must be able to work with a minimum of direct supervision. Must be able to manage time in an efficient and judicious manner. Must be able to work within a team concept with other Family Care Management staff.
SPECIAL FACTORS: Must be able to meet deadlines. Must be able to develop and maintain accurate tracking systems for monitoring court documents and scheduled court proceedings. Must be able to work within a team concept and to work with individuals with varied personalities and employment levels. Successful completion of State of Florida Pre-Service training. Completes agency-specific training within the first six months of employment. Possesses a current Background Clearance Screening Letter as required by DCF. Possesses a valid Florida driver’s license, have a personal vehicle to conduct direct field activities, have a valid Florida insurance card, and is insurable by the agency’s current insurance carrier.
JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position. Must possess the ability to assess client needs and to determine what community services and resources will meet those needs. Must possess the discretion and diplomacy to negotiate effectively with court-related personnel. Must possess the good judgment to report to direct supervisor any conditions, challenges, and/or trends that require immediate attention.
EDUCATION & EXPERIENCE:
- Minimum of Bachelor’s Degree with major course work in social work, counseling, psychology, rehabilitative services, human services or related specialty area.
- Minimum of Two (2) years related experience with children and families
- Minimum of Two (2) years in court-related services preferred.
TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.