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Family Care Manager Supervisor
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Family Care Manager Supervisor
|Department:||039 - Family Case Management|
JOB SUMMARY: This is a highly responsible management position supervising, directing and managing a Family Care Management Unit. The position provides oversight of care management, risk management, financial management and clinical direction of unit. Our Family Care Manager Supervisor plays a tremendous role in overseeing Family Care Managers that help children achieve safety, well-being, and permanency through their continued efforts within Dependency. Moving a case along from initiation to permanency, their focus is to maintain quality communication with all case participants to ensure needs are being met, services are being implemented, and timely/safe permanency is being achieved while navigating through the Child Welfare System. Additionally, our Family Care Manager Supervisor ensures that Family Care Managers make appropriate, necessary, and accurate referrals for services that are provided timely to achieve the highest level of care for our children, as well as move towards permanency in as timely and safe manner as possible.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Works in an office environment with frequent visits to external environments (home visits) that requires driving to and from various locations
- Experience in working with the public and handling sensitive situations appropriately is vital to the position.
- The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
- The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
- Willingness to abide by the company’s published rules and regulations
- Serves as the Family Care Team unit supervisor providing care management oversight, team supervision and clinical oversight.
- Oversees and tracks critical data elements involved with management reports via the FSFN database.
- Performs ongoing analyses of contractual performance indicators to ensure unit compliance.
- Completes case file audits to ensure appropriate and timely referrals to community service providers in accordance with established case plans.
- Oversees provision of care management services, including planning, linking, monitoring, and advocacy, to assigned children and families from intake to discharge from the foster care system within assigned care team unit.
- Ensures completion and implementation of the Medicaid Comprehensive Behavioral Health Assessment and Family Services Team staffing for assigned care team units.
- Monitors and manages all unit reports and outcomes, including monthly visitation, judicial progress, and case status, among others.
- Participates in staff development programs and opportunities.
- Participates actively in team meetings, client care and utilization reviews, staff meetings, Early Services Intervention Staffing, Reunification Staffing, Permanency Staffing, Family Finders Meetings and all other professional forums that promote safety, well-being and expeditious reunification, as appropriate for children and families served.
- Provides administrative and management duties related to supervision of staff, including interviewing and selection, training and orientation, supervision, performance management and development and scheduling.
- Establishes and maintains effective working relationships required for proper functioning within the role of Family Care Manager Supervisor, including:
- o Relationships as a member of the interdisciplinary team within the unit, particularly in the area of backing up other team members as appropriate and expected;
- o Relationships with supervisory staff, emphasizing proper response to and use of supervision and appropriate reliance on supervisory staff to guide their activities during unusual circumstances;
- o Relationships with community resource providers, particularly emphasizing facilitation of the referral process and providing continuity of care;
- o Relationships with children and families including awareness of and attention to developmental issues related to interpersonal functioning within the family environment.
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
- Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
- Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
- Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
- Age Specific: N/A
- Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
- Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
- Organizational/Management: Compliance, CQI Commitment, Management of Information, Organizational Participation, and Safety
- Performance Specific: Crisis Management, Customer Focus
- Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
- Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Cultivates Innovation: Creating new and better ways for the organization to be successful.
- Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
- Drives Results: Consistently achieving results, even under tough circumstances.
KNOWLEDGE AND SKILLS: Possesses workable knowledge of community resources. Possesses the ability to communicate effectively both verbally and in writing. Possesses the ability to document in a clear, concise manner. Possesses the skills necessary to assess, interpret and deliver care-related information concerning the life-span development of children and families. Possesses a positive attitude concerning all aspects of working in a challenging environment, including significant patience and respect for children and families who can become upset at circumstances, sensitivity to cultural needs and willingness to serve as a positive member of a working team. Possesses knowledge of effective supervisory skills and employee management techniques.
PERSONAL QUALITIES: Possesses the physical health and stamina to consistently carry out job duties and essential functions over the course of a workday. Possesses the ability to operate a motor vehicle. Possesses the ability to work independently as well as with other staff members.
SPECIAL FACTORS: Completion of State Child Protection Certification Program. Agency-specific training is required within the first six months of employment. Possess a current Background Clearance Screening Letter as required by DCF. Possesses a valid Florida driver’s license, have a personal vehicle to conduct direct field activities, have a valid Florida insurance card, and is insurable by the agency’s current insurance carrier.
JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.
EDUCATION & EXPERIENCE:
- Education: Minimum of a Master’s Degree from an accredited college or university in counseling, social work, psychology, or other behavioral healthcare discipline. A Bachelor’s Degree from an accredited college or university in counseling social work, psychology, or other behavioral healthcare discipline and five years’ experience working with children and families may substitute for the Master’s degree requirement.
- Experience: Minimum of three years of experience working with children and families, with one year of experience providing supervision to direct service workers in child welfare or related field preferred.
- o Child Welfare Certification
- o Supervisory or Lead Case Management Experience
TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.