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Assistant General Manager - AC Hotel Tampa Airport

at Marriott International Incorporated

Posted: 5/15/2019
Job Status: Full Time
Job Reference #: 190017RN
Keywords:

Job Description

Posting Date Apr 26, 2019
Job Number 190017RN
Job Category Rooms and Guest Services Operations
Location AC Hotel Tampa Airport, 4020 West Boy Scout Boulevard, Tampa, Florida, United States VIEW ON MAP
Brand AC Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the elegant line of a chaise, AC Hotels believes that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the edited beauty of AC Hotels. They feel connected to us through a shared concern for details. They enjoy feeling a part of our small, discrete, global tribe. In fact, the feeling of being among like-minded people is a significant part of the AC appeal.

We’re looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with AC Hotels.


JOB SUMMARY


Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.


CANDIDATE PROFILE


Education and Experience


• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.


CORE WORK ACTIVITIES


Assisting the Operational and Financial Management of the Property


• Verifies that all brand standards are being maintained in each area of the property.

• Verifies that all team members meet or exceed all brand requirements.

• Manages the operation of the all property departments.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Verifies that a viable key control program is in place.

• Maintains current licenses and permits as prescribed by local, state and federal agencies.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Complies with all corporate accounting procedures.

• Performs required annual Quality audit with GM and RD.


Supporting the Management and Development of Departmental Teams


• Stays readily available/approachable for all employees.

• Extends professionalism and courtesy to employees at all times.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

• Sets clear performance expectations with the General Manager.

• Assists team supervisors with constructive coaching and counseling.

• Solicits feedback for continuous improvement.


Managing the Guest Experience


• Extends professionalism and courtesy to guests at all times.

• Motivates and encourages staff to solve guest and employee related concerns.

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.


Conducting Human Resource Activities


• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Takes proactive approaches when dealing with employee concerns.

• Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

Performs other duties as assigned and needed.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.