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Director, Records Information Compliance Program (RICP) - Creative

at NBCUniversal

Posted: 5/21/2019
Job Reference #: 449006
Keywords: manager, operations

Job Description

Job Title
Director, Records Information Compliance Program (RICP) - Creative

Business Segment
Universal Studios

This unique role will provide strategic leadership for all aspects of the global records information compliance program in addition to the oversight of an established attraction development document control function in partnership with the Universal Creative Project Management Office (PMO) and key project stakeholders for all of Universal Creative.

The RICP Director will oversee all document control lifecycle tasks for the Universal Creative in support of project execution and day-to-day operations. He/she will work with the PMO and project execution teams to develop and implement global standards for document control process and procedures across all Universal Creative projects and geographies. Additionally the RICP Director will work with the Universal Creative operations leadership to develop processes and procedures to support the day-to-day activities of the business.

The RICP Director will also oversee and act as the primary business owner for the Universal Creative suite of records and information management (RIM) technical applications and tools. He/she will work with key business and IT stakeholders to manage the governance, and procedures for the existing toolset and investigate new tools when necessary to continue to provide leading class support to the project and organizational support teams.

The RICP Director will be responsible for overall enterprise-wide strategy and implementation of document and records management automation, business process management, information governance, archiving and retention, development of corporate policies, enterprise deployment of RIM and Document Control principles, as well as training of all Universal Creative team members.

This position will be responsible for the development and management of Records Management and Document Control team members ensuring a clear growth and development roadmap for all.

  • Directs the team that designs, plans, and implements operational components of the RIC Program to support project execution through the management of critical project documentation including, but not limited to: Deliverable Submittals, Transmittals, RFPs, RFIs, etc.
  • Directs the team that designs, plans, and implements operational components of the RIC Program to support the day-to-day operations and long term archival of critical corporate records for functions such as HR, Finance, Legal, IT, Facilities, etc.
  • Supports and acts as the primary business owner for the RIC Program technology portfolio. This includes the development, maintenance and stewardship of any policies, procedures and/governance for the identified RIM systems including the deployment of new tools to support the needs of the business. In this function the RICP Director will partner closely with Universal IT to support the RIM toolset.
  • Designs, develops and maintains division records management metrics and KPIs to measure the effectiveness of the program in partnership with project and operations leadership.
  • Develops and implements the supporting strategic communications plan for the RIC Program to engage, educate, and influence leaders about document control and records management issues, policies, procedures, and controls. This includes the development, implementation, and delivery of senior staff communications concerning the effectiveness of the RIC program.
  • Independently sets strategy to prioritize and remediate records management and document control risks by designing and influencing the adoption of best practices across the organization.
  • Develops and implements both process and systems training programs to ensure standard compliance with RICP, processes and policies.
  • Collaborates with key stakeholders and leaders from various divisions within Universal Creative, NBCU and UPR to influence the adoption and on-going engagement with the RIC Program.  Key stakeholder groups include Engineering, Creative Studio, Architecture, IT, HR, Legal, Finance, Tech Services and Universal Document Control.
  • Advises senior executives regarding record management and document control strategies and compliance
  • Leads external communications to clients and vendors about Universal’s records management and document control practices.
  • Leads special projects and performs other duties as assigned.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

SUPERVISORY RESPONSIBILITY: Responsible for hiring and training a team of document control and records personnel responsible for implementing the RIC program.  The records personnel will support both the attraction development project teams and corporate administrative functions for Universal Creative.  Also responsible for leading a strategic RICP steering committee in charge of developing and maintaining the records standards and direction for Universal Creative.

Non-routine; Significant decision-making and ability to adapt strategy to complex, expanding development environment with multiple internal and external stakeholders; detailed understanding of technical issues required.  Influences decisions of complex nature requiring high degree of tact. Planning horizon: Execute short term strategy while maintain focus on a longer-term RIC program vision. Planning knowledge: In-depth department operating plan; awareness of overall Company goals. Responsibility:  Establish and execute RIC Program.

Job Number

Posting Category
Theme Park Operations

United States

Universal Orlando

About Us
At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Parks & Resorts worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.

Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary. Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did.


Career Level

  • Bachelor’s degree required
  • Master’s degree preferred

  • PMP (Professional Project Manager) – Project Management Institute (or equivalent)
  • Information governance professional (IGP) – American Records Management Association
  • Certified records manager – Institute of Records Managers

EXPERIENCE: 10+ years of the management of high visibility projects and relevant records management and document control experience required. Experience in fast-paced, document intensive industries preferred (architectural firm, construction, engineering, design studio); or equivalent combination of education and experience.

ADDITIONAL INFORMATION: Required knowledge of various digital applications, file formats and design limitations. Knowledge of various documentation management and collaboration solutions such as SharePoint, Office365, Documentum, Egnyte, Nuexo, BIM360, Plan Grid, Autodesk, and other DAM related applications.

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.

Universal elements and all related indicia TM & © 2019 Universal Studios. © 2019 Universal Orlando. All rights reserved. EOE


NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.