Palmas Services, LLC

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CASHIER/HOST/HOSTESS - FT (MEXICO PAVILION - EPCOT)

at Palmas Services, LLC

Posted: 1/8/2020
Job Status: Full Time
Job Reference #: 1302
Keywords: service

Job Description

Location:
San Angel Inn - Margarita Kiosk

Job Code:
1302

Quantity Needed:
2

Candidate must be culturally authentic to the Country of Mexico and be able to communicate and explain Mexican history, customs, traditions, and culture to guests based on first-hand, personal experience.

**JOIN OUR TEAM AT CHOZA DE MARGARITA | SAN ANGEL INN - MEXICO PAVILION / EPCOT**

The main responsibility of the Host/Hostess is to welcome our guests and ensure they have a great dining experience.  This position is responsible for many essential restaurant functions.  The main roles of a Host/Hostess include…. 1.) Cashier – this role is primarily responsible for ringing in guest orders and processing payments.   2.) Expo – this role ensures that all guests receive their proper drink and food order.   3.) Busser – this role is responsible for ensuring the cleanliness of guest areas of the restaurant, as well as keeping essential guest items stocked.

WORK EXPERIENCE & EDUCATIONAL REQUIREMENTS

  • Minimum of one year of restaurant experience preferred

  • Minimum of a high school diploma or equivalent

  • Previous cash-handling experience preferred

  • Must have or be able to obtain a State of Florida Food Safety Certificate

  • Must have or be able to obtain a Florida Responsible Vendors Certificate

  • Must be well versed in food safety - including proper techniques for handling food and personal hygiene requirements

  • Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages

  • Must be fluent in the English language

  • Must be able to communicate politely and effectively with guests of all types

  • Must be able to work effectively in a fast-paced environment

  • Must be able to stand, be mobile and perform repetitive tasks for up to 4 consecutive hours

  • Must be able to lift equipment/food up to 50 pounds

  • Must be able to work weekends and holidays

  • Must be able to arrive for all assigned shifts on-time

  • Must be able to comply with “Disney Look” and company appearance guidelines

WORK DUTIES

  • Perform all required opening and closing duties for the restaurant

  • Offer all guests a warm welcome upon arrival and fond farewell upon departure

  • Engage guests in conversation whenever possible

  • Answer any guest questions as necessary

  • Keep guest beverages stocked by brewing coffee and changing out soda as necessary

  • Keep all guest supplies well stocked and organized (silverware, napkins, trays, condiments etc.)

  • Keep guest condiment and beverage area neat, clean and wiped down

  • Keep restaurant service areas well stocked, neat and organized

  • Clear unused items from guest tables as necessary

  • Clean guest tables and surrounding floor area as guests depart

  • Remove full bus tubs to the dishwashing area and replace as necessary

  • Remove full garbage bags to the dumpster and replace as necessary

  • Keep garbage cans and surrounding floors neat and clean

  • Keep all floors of the dining room neat, clean and free of spills or debris

  • Accurately use the point-of-sale and credit card processing systems

  • Know and be able to explain menu items, the Disney Dining Plan, and the MagicBand

  • Ring in each guest order correctly

  • Verify each form of guest payment properly

  • Process payment through the point-of-sale and/or credit card processing system properly

  • Follow all company cash-handling procedures

  • Keep cashier areas neat, clean and organized

  • Display proper food safety procedures at all times

  • Work closely with all other team members and display good teamwork

  • Follow the Disney 4-Keys Basics and Service Basics at all times

  • All other tasks as assigned