Reunion Resort & Club

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Group Housing Coordinator, Kissimmee, FL 34747, FL

at Reunion Resort & Club

Posted: 9/30/2019
Job Status: Full Time
Job Reference #: 666589055047720

Job Description

Works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.

• Keep updated files on all upcoming groups upon receipt of turnover
• Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates)
• Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc)
• Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.)
• Process travel agent commissions
• Act as liaison between group and central reservations
• Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group
• Manually assign specific accommodations based upon feature and/or location requests
• Provide reservation and pick up reports upon request
• Cross reference Group resumes with system information and ensure accuracy
• Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator (Via phone if not available to attend in person)
• Review no shows from previous night and make corrections as needed
• Assist accounting in verifying and correcting group guest’s folios
• Ensure all group functions are completed in an accurate and timely fashio.
• Communicate effectively communicate with Call Center Manager, Business Analyst, Sales Manager, and Conference Services Coordinator, and group meeting planner
• This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned

• High School Diploma or G.E.D. equivalent
• Six months reservations experience in the hospitality industry
• Knowledge of Outlook, MS Word, and Excel required
• Experience with Group Sales computer systems including Delphi and SMS
• Occasional evening and weekend work to meet deadlines

• Capable of using multiple systems at the same time
• Self-starter
• Results oriented
• Team player
• High level of attention to detail
• Flexibility and adaptability to a dynamic, evolving environment

• Knowledge of Outlook, MS Word and Excel required
• Experience with Group Sales computer systems including Delphi and SMS
• Occasional evening and weekend work to meet deadlines
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components
• Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals