Santa Rosa County

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at Santa Rosa County

Pay: $30035.20 to $34486.40/year
Salary : $30,035.20 - $34,486.40 Annually
Posted: 7/29/2019
Job Status: Full Time
Job Reference #: 2451445

Job Description

Overall Job Objective

Closing Date/Time:Mon. 08/26/19 4:30 PM Central Time
Salary:$30,035.20 - $34,486.40 Annually
Job Type:Full-Time
Location: Any (Santa Rosa County, FL), Florida
Emergency communications work operating a multi-line telephone system, enhanced 9-1-1, and multi-frequency radio system. Receives, screens and prioritize calls for emergency and non-emergency services, e.g., calls for emergency medical services, fire departments, emergency management, search and rescue, animal control, etc., and dispatches appropriate unit(s). Required to make initial assessment in emergency medical situations based upon information provided by the caller and direct first aid or life support measures, pending the arrival of emergency medical services personnel.
 Essential Job Functions:
Essential functions are fundamental job duties. They do not include marginal tasks which are also performed but are incidental to the primary functions. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, nor does every position allocated to the class necessarily perform every duty listed. Personal characteristics required of all employees such as honesty, industry, sobriety and the ability to get along with others, are presumed qualities and may not be listed specifically.
  • Accurately, quickly and courteously receive and screen emergency and non-emergency telephone calls.
  • Transfer calls to proper agency;
  • Accurately and quickly prioritize calls and dispatches appropriate unit(s), including multi-station alarms;
  • Accurately and timely utilize computer aided dispatch system for documenting dispatch information and coordination of incidents and transmission and retrieval of information through local, county, state and federal data networks;
  • Accurately record information on a variety of forms and logs as dictated by operational policies and procedures;
  • Activate Emergency Management and Search and Rescue personnel as needed;
  • Monitor weather wire, National Warning Systems, plots and tracks hurricanes, tropical storms, and hazardous weather and broadcasts statements as needed;
  • Accurately provide pre-arrival instructions to callers utilizing specific guidelines as directed by operational policies and procedures;
  • Provide secondary services to other public safety agencies as needed;
  • Operate instant playback and twenty-four hour recording equipment;
  • Research maps, directories and other reference material for accurate information for use by emergency response personnel;
  • Coordinate activities for all emergency response agencies;
  • Monitor enhanced 9-1-1 system for incorrect information and documents such on 9-1-1 inquiry form;
  • Monitor and test communications equipment and report problems to appropriate personnel;
  • Operate telecommunications device for the deaf (TTY);
  • Monitor various trouble alarms and takes appropriate action as directed by operational policies and procedures;
  • Attend and successfully pass training courses. Maintain certification as required by departmental policies;
  • Required to be on call as directed by management;
  • Required to work shift work to include weekends and holidays;
  • May be required to work extended hours during threat and recovery of hurricanes and disaster situations;
  • May be required to work in remote communications command post areas;
  • Perform related duties as required.

ESSENTIAL PHYSICAL SKILLS: Data entry in computer utilizing text, numbers, colors, and sounds; sit for long periods of time (twelve hour shifts); good hand, feet, hearing, vision and speaking coordination.

ENVIRONMENTAL CONDITIONS: Inside environment, often under emergency and stressful situations for long periods of time. Cool to cold climate. May also be required to work at remote sites.

KNOWLEDGE OF: Geographical lay out of Santa Rosa County including major streets and roads, subdivisions, apartment complexes, schools, hospitals, nursing homes and shopping centers.

ABILITY TO: Gain knowledge of proper procedures of dispatching, ability to deal with public and officials in a courteous and professional manner, gain knowledge and follow FCC Rules and Regulations for Public Safety agencies, exercise good judgment in evaluation of situations and making quick, accurate decisions. Understand the operations of local fire departments, emergency medical services, emergency management and search and rescue.

SKILLS: Computer operation and keyboard familiarity, reading, typing, and good communication skills. Operate multi-line telephone and multi-channel radio equipment.
 Minimum Qualifications:

We do not accept resumes; therefore, RESUMES should not be submitted. To be considered, please complete the online application and upload your educational documentation (diploma, transcripts, etc.) and/or applicable certifications which are stated below in the minimum qualifications for the position. Failure to do so will result in your application being rejected.

Graduation from high school or GED. Type 20 wpm.

CERTIFICATION:  CPR certification, Florida First Responder, Emergency Medical Technician or Paramedic License. Must successfully complete and pass TTY certification within 6 months of hiring. Must successfully complete and pass NAEMD Emergency Medical Dispatch certification and Hazardous Materials Awareness Level 1 within one year of hiring. Must complete Florida 911 Telecommunications program within one year of hiring.  All certifications must be current.
UNUSUAL REQUIREMENTS:  Ability to wear a headset for extended periods of time.
ADDITIONAL:  Successfully pass a drug screening.
 Supplemental Information:

***Vacancy for Full-Time and Substitute appointments***

Applicants must have at least the minimum educational documentation and/or certifications (requested within the job description) uploaded with their application to be eligible for consideration. Documentation may be uploaded at the time of application, scanned and emailed, faxed, or hand-delivered.

Without proper documentation, your application will not be considered. If you have previously applied, you may log into your saved account to view your documents currently on file. Other than this announcement, no further notification will be sent.

NOTE: The information given on your application will be evaluated against the minimum qualifications of the job description. After all applications are evaluated, your name will be placed on the employment list and sent to appropriate hiring authority for consideration.

The online application and complete job descriptions can be viewed at Complete job descriptions may also be obtained at the Human Resources office located at 6495 Caroline Street, Suite H Milton, FL 32570.

Candidates may be asked to demonstrate knowledge and skills related to the position during the interview process.

A Drug Free Workplace/EQUAL OPPORTUNITY EMPLOYER /Veteran's Preference will be given in accordance with Florida Statutes.