Sears Holdings Corporation

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Hiring Call Center Associate $500 Bonus

at Sears Holdings Corporation

Posted: 9/19/2018
Job Status: On Call
Job Reference #: 1807085
Keywords:

Job Description

Job Title
Hiring Call Center Associate $500 Bonus

Business
Home Services - Sears Home Improvement Products

Job Description
Job Summary: The Appointment Specialist is responsible for qualifying and setting required appointments for the sales force. The incumbent must maintain and exceed individual target while providing highest level of customer service to the Sears customer and sales force.

Requisition ID
952737BR

Employment Category
Regular, Part-time

Travel Requirements
None

Preferred Minimum Education
High School / GED

Responsibilities/Skills/Experience Requirements
Job Duties/Responsibilities: • Receives training/mentoring from Team Manager and applies learning in day-to-day work as an Appointment Specialist • Makes all calls with the mindset that they are in part responsible for the customer’s first impression of the company. Responds in an enthusiastic, courteous, friendly and caring manner while selling the appointment to maximize lead to appointment conversion • Maintains good working relationship with internal and external members• Serves the customer to achieve the highest level of customer service to include scheduling appointment to see customer as quickly as possible based on appointment availability and customer needs • Works leads by established process designed to protect the marketing investment • Satisfies each customer with the highest level of service and communicated daily with management anything that may limit our ability to do so  • Ensures all appointments are properly set and confirmed • Performs other duties as assigned Required Skills: • Basic computer skills • Excellent communication and interpersonal skills • Ability to handle customer concerns and demonstrate initiative in resolving in a timely manner • Ability to effectively manage time, establish priorities and handle multiple tasks • Ability to be self motivated and focused, with the ability to work under pressure as a team member within a large group • Ability to work a varied work schedule to meet the needs of the department • Ability to maintain a positive mental attitude at all times, and to handle each customer (both internal and external) in a polite, professional manner • Ability to read a map Preferred Skills: • College degree Education Requirements: HS Graduate or Equivalent Years of Related Experience: 1-2 Years Age Requirement: 18+

Job Function
Call Center

Job Code (SHC)
HS5443: Appointment Specialist

Payroll Location
24620: SHP Lake Mary FL Call Ctr

Years Experience
1 - 2 Years Experience

Country
United States

Employing Entity
Sears Home Improvement Products, Inc.

Location Postal Code
32746

Location City
LAKE MARY

Location State
FL

Sears Req Type
Hourly

Location Address 1
3200 LAKE EMMA RD

Location Address 2
STE 1020

EEO/EOE Footer
Equal Opportunity Employer / Disability / Vet.

Posting Tags
#HomeServices