Seminole Gaming

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SALES SYSTEMS COORDINATOR - FT

at Seminole Gaming

Posted: 7/30/2019
Job Status: Full Time
Job Reference #: 28399
Keywords: office

Job Description

  • Job Location(s)US-FL-Hollywood
    Seminole Property
    Seminole Hard Rock Hotel & Casino Hollywood
    Position Type
    Full Time
    Shift
    Day
    Category
    Sales Operations
    Requisition ID
    2019-28399
  • Overview

    Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale's world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, over 100 tables, 2000 slot machines, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. The property is currently undergoing a $1.5 billion expansion. When the development is complete in mid-2019, Seminole Hard Rock will be home to an iconic guitar hotel tower that will include a Hard Rock Casino, nearly doubling its current size with 3,267 slot machines, 178 table games plus a new 18,000-square-foot poker room. The existing Hard Rock Live arena will be razed in March 2018, and replaced with a state-of-the-art 7,000-seat Hard Rock Live venue in a theater-style configuration. For more information please visit https://www.seminolehardrockhollywood.com.

    Responsibilities

    Under the direction of National Sales Managers and indirectly of Director of Sales/Catering, the incumbent provides administrative support to facilitate the achievement of established market segment and departmental room night and revenue goals. Follows established procedures and systems to maximize the performance of the Sales office.

    Essential Job Functions:

    • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
    • Coordinate distribution of all incoming leads and inquiries from multiple sources
    • Create client proposals and Letters of Agreement. Create, maintain and track accounts, bookings, activity and reports in Daylight Sales Operating system.
    • Maintain relationship with hotel’s corporate and wholesaler accounts.
    • Handle all arrangements for managers for sales trips, trade shows, client events, site inspections, in house and offsite meetings and appointments, and fam trips, to include making travel arrangements, registration and payment for event participation, ordering trip related gifts, supplies, and décor, and shipping of all booth materials.
    • Responsible for all incoming and outgoing communication, to include phones, emails and faxes, and distribution to correct recipient/department in an organized and timely manner following established procedures.
    • Maintain and update filing systems to include Sales Drive, Outlook, Excel, Daylight, and hard files.
    • Work closely on a daily basis with numerous property departments to assist clients and complete tasks as assigned.
    • Responsible for arranging and communicating room reservations and other arrangements as necessary for VIP clients.
    • Responsible for processing of dedicated mailings, to include research of targeted clients, creation of database, coordination of mailing, follow-up, and feedback.
    • Responsible for handling questions and concerns brought to the department and timely follow through to resolution or reference to the appropriate manager or department.
    • Show consistent attention to developing and maintaining good client, team member and vendor relationships.
    • Perform tasks necessary to operation of the Sales Department, including but not limited to answering telephones, ordering office supplies, filing, maintenance of office machines, and taking messages.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
    • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
    • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
    • Promote positive solution oriented communication with clients and fellow team members.
    • Maintain a professional working environment and demeanor that reflects positively on the Sales Department at all times.
    • Maintain a clean, safe, hazard-free work environment within area of responsibility.
    • Perform other duties as assigned.


    Qualifications

    High School diploma or equivalent with a minimum of two (2) years administrative experience, preferably in the hospitality industry or an equivalent combination of education and experience. Hotel sales experience preferred.

    Work Environment:

    • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

    Closing:

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

    • Credit Check
    • Criminal Background Check
    • Drug Screen

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    Disclaimer
    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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