Shell Point Retirement Community
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Call Center Secretary
at Shell Point Retirement Community
One of the top 25 employers in Lee County, Shell Point boasts a caring and compassionate work environment where employees genuinely care for the residents they serve. It is an environment of kindness and dignity that sets us apart from the rest. With approximately 2,400 residents and more than 1,000 employees, Shell Point Retirement Community is the largest of its kind in the State of Florida and the second largest in the country. We believe, as our residents and employees do, that Shell Point is a truly unique place and may represent the smartest choice you can make for your future.
Currently, we are seeking an individual to work within our Call Center. This person will be the point of contact for all incoming calls or email requests from residents and internal departments for Maintenance, Housekeeping, or Property/Landscape issues. This person will also handle resident questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve resident issues with one call resolution. In addition, this person will also monitor the emergency call system, schedules Special Services, issues resident bar codes, golf cart and bicycle stickers, and handles the renting of resident storage lockers. A strong customer service background is required, as well as a flexible schedule as our call center is open 24/7.
Employees mean everything to us which is why we strive to provide a total compensation package that is so much more than just a paycheck. In addition to pay, total compensation includes health and wellness plans, rewards and incentives, perks and paid time-off as well as an assortment of other benefits that aim to increase financial security, offer professional development, and promote a healthy, fulfilling life. We recognize that our continued and unparalleled success as one of the largest life care communities in the country is thanks to our team of dedicated, compassionate, and talented employees who choose to make Shell Point their second home. Our commitment is to offering them a great work environment with competitive pay, great benefits and perks.