Titan America LLC
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Dispatcher/Customer Service Representative
at Titan America LLC
Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach area. The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency and inter-department communication. Responsibilities include but are not limited to:
- Responsible for order taking, scheduling, dispatching and customer relations
- Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
- Resolve transportation conflicts and handle unusual and difficult customer complaints.
- Provide customer support to ensure maximum efficiency
- Is positive and upbeat in all communications with customers and other departments
- Must have an Associate’s or Bachelors’ degree in Business Administration, Finance, or Accounting.
- 1-3 years of experience in a Dispatch Call-Center
- Logistics background is a plus.
- Excellent communication skills with professional decorum over the phone as well as written.
- Embraces and enhances a performance -based Safety Culture
- Good mathematical ability to compute counts
- Problem Solving, Decision-Making, and Critical-Thinking skills.
- Ability to stay organized and work independently
- Proficient in Microsoft applications (Word, Excel, Outlook, PowerPoint, etc.)
- Bilingual: English and Spanish is a plus.