Town Sports International

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Cafe Associate

at Town Sports International

Posted: 7/27/2019
Job Reference #: 89151767163_89151391028
Categories: Retail

Job Description

Job Description


The Café Associate position allows our members to focus on their fitness goals by providing healthy and delicious food and drinks to members and guests. The Café Associate role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).

Create the TSI Environment

Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and team members.

Responsibilities include:

Modeling and promoting the 5 Clubhouse Rules.

Meeting and greeting all members and guests with a smile.
Be responsible for security of self and others.
Explain the benefits of healthy eating and provide information about products.
Adhering to all TSI policies and procedures including but not limited to timeliness, codes of conduct, uniforms and timekeeping.

Build a High Performing Team

Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience.

Responsibilities include:

Take payments for products and proper cash handling.

Provide a legendary customer service experience to all members, guests, and prospective members.
Keep café area neat and clean.
Use proper ServSafe rules and regulations when preparing food and cleaning utensils.
Keep coolers and display cases stocked at all times.
Prepare to-order foods.
Stock and back stock items upon delivery.


Achieve Measurable Results

Meets and exceeds company goals and metrics surrounding employees and members; never satisfied with the status quo.

Responsibilities include:

Actively sell café items.

Up sell items and make recommendations for dietary and nutrition needs.

Required Skills and Experience

ServSafe Certification preferred.

CPR and First Aid Training preferred.
High School diploma or equivalent preferred.
Case register experience preferred.
Attention to detail and accuracy.
Flexibility, adaptability.
Client service orientation.
Ability to stay focused, efficient, and effective in managing multiple priorities.
Professional demeanor and ability to defuse emotional situations in a calm manner.
Strong interpersonal skills and good judgment.
Proven ability to work independently to achieve accomplishments.
Mature, energetic with a “let’s roll up our sleeves” attitude.
Proven ability to effectively collaborate with internal team, cross-functional team and external parties.
Physical requirements include ability to stand for long periods of time, occasionally required to climb stairs, have normal eye/hand motor coordination and ability to grasp small objects, possess a normal extended reach, must be able to move about, lift up to 40lbs., and have the ability to determine colors and possess near perception. Able to operate the meat slicer.